See how UJET’s Virtual Agent can transform your contact center through modern, scalable, and reliable virtual assistance.
Virtual Agent
Proactively Engage
Determine the optimal time to proactively introduce Virtual Agents to customers on your website to optimize conversion, drive revenue growth, and minimize churn.
Increase Operational Efficiency
Deflect more calls, reduce hold times, and mitigate the impact of fluctuations in volume by providing consumers with tools to solve problems on their own and free up agents to focus on more complex issues.
Increase CSAT
Deliver instant and personalized CX any time of day and enable consumers to resolve their most common and frequent issues without waiting for an agent.
Predictive and Contextual Routing
Use real-time and historical data for contextual awareness and determine if a specialized Virtual Agent or a human agent will yield the best outcome on an individual basis.
Create Generalist or Specialized Bots
Create specialized bots that are well-practiced and proficient in specific tasks or generalists that have a broader understanding and can better navigate uncharted territory.
Warm Handoff to Human Agents
If the Virtual Agent introduces an interaction to a human agent, they’re given the full context and high-level summary of the customer’s support journey for more personalized service and quicker resolution.
Virtual Agent Transforms the
Customer Experience
Get a free demo with UJET and discover how AI-powered conversational CX meets the needs of your industry.