Reimagining Customer Support for a Connected World

UJET is a cloud-native, mobile-focused customer support platform helping organizations make support an integral part of their business by meeting customers across all endpoints and channels.

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Transforming Customer Interactions Through
Integrated Channels and Communications

Voice

UJET voice and IVR provides a modern end-user experience through intelligent routing, call management, multiple language and location support, and more.

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Messaging

Chat with customers in-app, on the web, or through text. Provide high-quality digital messaging options while on-hold or speaking directly with an agent.

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Mobile

Use mobile device features for personal authentication, share photos, video, screenshots, and more. Provide convenient support for digital natives.

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All-In-One Cloud Contact Center Solution

Enterprise-Grade Security

UJET is committed to securing customer data throughout the communication cycle.

Multimodal Omnichannel

Bring together multiple channels and contextual data to meet the needs of different customer journeys.

AI and Automation

Improve customer experience and agent efficiency with intelligent automation and actionable insights.

Gartner Cool Vendor

With a cloud-native and mobile-focused solution, UJET has been recognized as a Gartner Cool Vendor in CRM Customer Service and Support.

Integrations

Integrate the UJET platform into your CRM, WFM, and QM provider and increase agent efficiency, productivity, and customer satisfaction by supplying the right information.

Customers

See how innovative companies are using UJET to provide exceptional customer support experiences.

Read Their Stories
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“At Google Nest, we want every customer interaction to improve the perception of our brand. We selected UJET because of a shared vision of advancing customer care communications and the simplified agent experience.”

Josh M.
Digital Support Manager
Google Nest

“In a short period of time, we’ve been able to create a shopper experience that is both unique and personal. UJET shares our commitment to ensuring that support issues are being resolved with minimal touchpoints and in record time.”

Kevin H.
Vice President of Engineering
Instacart

“iZettle’s decision to work with UJET was based on not only the product’s potential but also on our experience with UJET’s people.”

Johnnie H.
Head of Customer Engagement Operations
iZettle, a PayPal company