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support

as good as your service

support

as good as your service

UJET brings joy to customer support by helping
companies resolve problems faster. 

Customer Support Made Easy

With our unique smart actions, problems are
resolved easily and with quick precision
Verification without interrogation
Authenticate via a fingerprint
on a smartphone
Armed with knowledge
Unique diagnostic
packet with pertinent
customer info
Real-time sharing
Send photos, videos, or screenshots from your library
or snap one in real-time
Make it a team effort
Add or transfer to
another agent easily
during a call

Your Comprehensive Platform for Voice and Chat

Voice

99.999% uptime in 2017
Peak-time traffic management
Robust real-time reporting APIs
Phone, Web & App

Chat

Cross skilling
Chat conferencing
Proactive chat triggers
Web & App

Voice

99.999% uptime in 2017
Peak-time traffic management
Robust real-time reporting APIs
Phone, Web & App

Chat

Cross skilling
Chat conferencing
Proactive chat triggers
Web & App

Make It Work

No setup fees
No CRM adapter charges
No hardware required
Smart conditional deflection
Frictionless transition
Recordings included
Enterprise grade security  –
SOC2 & HIPAA compliant
Automatically capture information
CSAT score tracking
Significantly higher first time to resolution
Hi Fi audio
Shorter support durations
Insanely uncomplicated. Impossibly enjoyable. Instantly helpful.

You're In Good Company

Monet Software
"We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats. The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed."
SVP PRODUCTS
Dia&Co
“UJET's Customer Success team is such a valuable advocate and partner for us. Our CSM takes our product feedback and suggestions to heart, and ensures our requests are passed along to the right teams. It is great to actually see our feedback have an impact on the development of the product.”
Senior Manager of Customer Experience
Appetize
“I appreciate the white glove treatment UJET offers. The experience has made such an impact on us that we’re applying what we’ve learned to how we work with our own clients.”
Director of Client Support