SAN FRANCISCO, CA – October 8, 2019 – UJET, Inc., a leading provider of customer support communications and solutions, today announced the release of a new e-book detailing how Millennial and Generation Z communications and technological preferences are reshaping customer support. The e-book, The Expanding Wallets and Purchasing Influence of Millennials and Gen Z, focuses on how businesses can deliver an efficient and effective support experience to these two influential and growing demographic groups.
In order to align customer support with these groups’ preferred channels and tendencies, while still providing an immersive, engaging, and one-of-a-kind experience for customers of all generations, UJET has identified the following keys for businesses to adopt:
- Optimize Support for Smartphone Users
- Offer Messaging Support That’s Instant and Mobile
- Provide Self-Service Options for Easy Fixes
- Offer Fast Response and Resolution
- Optimize for Social Media Connectivity
- Personalize the Experience
“The importance of customer experience has never been higher, and is being led by Millennial and Generation Z consumers,” said Anand Janefalkar, Founder & CEO of UJET. “As more consumers view experience as an essential aspect of the products and brands they love, companies must find innovative and personalized ways to connect with their customers and resolve issues faster.”
The time to digitally transform customer support and experience is now. Adopting technology-related assets can empower support teams to break down silos and reshape business models, setting themselves up for success as more Millennials and Generation Z professionals ascend into critical roles and decision-making positions.
Download the e-book, The Expanding Wallets and Purchasing Influence of Millennials and Gen Z, here.
Join the Webinar: How Millennials and Gen Z are Reshaping Customer Experience
Customer service consultant Micah Solomon, who writes about millennials as customers in his Forbes Media book, Your Customer is The Star, will join UJET’s Founder & CEO Anand Janefalkar to discuss the growing influence and purchasing power of Millennials and Generation Z and how to capture their loyalty through unique, personalized, and one-of-a-kind experiences.
Date: Wednesday, October 16
Time: 10:00 a.m. PST/1:00 p.m. EST
Speakers: Micah Solomon, Anand Janefalkar
To Register: Here
Tweet this: New e-book from @UJETco showcases how #Millennials and #GenZ are transforming customer support: https://info.ujet.co/millennials-genz-ebook.html
UJET is propelling customer experience into the digital age by empowering support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises, including Google Nest, Instacart, Wag!, Atom Tickets, Getaround, and Grupo Bursatil Mexicano (GBM) to automate contact center processes and provide superior experiences that drive higher customer satisfaction.
Learn more and request a demo at www.getujet.com.
Head of Communications, UJET