SAN FRANCISCO – December 6, 2018 – UJET Inc., a leading provider of customer support communications and solutions, today announced it has been included in the list of “Hot Vendors” in the Hot Vendor in Intelligent Contact Center 2018 report by Aragon Research, Inc.
“We believe our inclusion in the Hot Vendor report by Aragon Research underscores our continued innovation, the success we afford our customers, and the enhanced visibility we provide call center professionals,” said Anand Janefalkar, Founder & CEO of UJET. “For today’s customers, exceptional support means fast access to personalized, efficient service by phone, live chat, and mobile app. Our platform powers faster, more efficient interactions by enabling end users to verify their identity and share photos, screenshots, and texts with support agents using a smartphone and provides contact center managers the visibility to optimize operations in real-time.”
Aragon Research asserts that traditional communication methods are not enough to meet the needs of the digital enterprise and support its continued growth. UJET is responding to this trend by enabling enterprises to modernize their contact center and accelerate business results and improve customer satisfaction.
UJET is an innovation leader in cloud contact center software committed to optimizing customer communications at every touchpoint: phone, web, and app. UJET built its platform on an open, distributed cloud architecture to deliver enterprise-grade reliability, security, scaling capacity, and compliance. The UJET platform uses artificial intelligence to deliver accurate wait times estimates and deep data integration to provide comprehensive, actionable insights that help businesses provide exceptional customer support experiences that drive higher CSAT scores.
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Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.
UJET is propelling customer experience into the digital age by empowering support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises, including Google Nest, Instacart, Wag!, Atom Tickets, Getaround, and Grupo Bursatil Mexicano (GBM) to automate contact center processes and provide superior experiences that drive higher customer satisfaction.
Learn more and request a demo at www.getujet.com