SAN FRANCISCO – May 29, 2019 — UJET, Inc., the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation, has been named a Cool Vendor in Gartner’s 2019 Cool Vendors in CRM Customer Service and Support report.
When identifying vendors for the CRM Customer Service and Support report, Gartner states, “Customer service and support leaders are looking for innovative ways to differentiate their organizations through digital transformation. The Cool Vendors in this research can help in areas such as personalization, cross-channel engagement continuity, and unstructured communications analysis.”
“We believe that Gartner’s recognition as a Cool Vendor further cements and confirms our vision of leveraging cloud native, data-driven insights, automation, and smartphone capabilities in order to help support managers and agents turn negative customer experiences into positive outcomes,” said Anand Janefalkar, Founder and CEO of UJET.
UJET has seen record growth, with a year-over-year sales increase of more than 500 percent. Along with the addition of innovative, industry-first product enhancements to the UJET Customer Support Platform, UJET has also grown its market presence by partnering with key leaders in on-demand services, IoT and connected devices, retail, and financial services.
Gartner Cool Vendors in CRM Customer Service and Support, Jim Robinson, et al, 17 May 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
UJET is propelling customer experience into the digital age by empowering support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises, including Google Nest, Instacart, Wag!, Atom Tickets, Blink and Grupo Bursatil Mexicano (GBM) to automate contact center processes and provide superior experiences that drive higher customer satisfaction.
Learn more and request a demo at www.getujet.com.
Head of Communications, UJET