SAN FRANCISCO – May 4, 2017 – UJET Inc., a SaaS startup that provides a revolutionary customer interaction platform, brings joy to customer support by helping companies resolve problems faster. Having so far raised over $20 million, including the recent round led by Kleiner Perkins with participation from DCM Ventures, Resolute Ventures, and Relay Ventures, UJET aims to change the customer service space as we know it.
Operating in stealth for two years, UJET offers a holistic platform for voice and chat channels that customers can reach via in-app, in-web, or in-1800 routes. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone-era experience.
“Everyone has had a frustrating experience with customer service,” says Anand Janefalkar, Founder and CEO, “the bad experiences far outweigh the good and that’s why we focused on architecting a game-changing platform that provides new-and-improved technology to an otherwise dated market.”
“Kleiner Perkins has passed on a number of customer service companies in the past but decided to invest in UJET because the product truly tackles the shortcomings of current enterprise support solutions,” says Kleiner Perkins General Partner Ted Schlein. “By making customer experience and retention the main focus in the support equation, UJET will fundamentally change this industry.”
“Companies spend countless cycles refining the customer experience for their products and services and then revert to antiquated, frustrating and inelegant solutions when it comes to customer support,” states DCM Ventures UJET investor Jason Krikorian. “UJET up-levels customer support for companies in a way that meets the bar for and actually delights a demanding, mobile-centric consumer.”
UJET is a SaaS startup that provides a revolutionary customer interaction platform. Founded in 2015, we help to take out the frustration of customer service and in turn help companies retain customers, make their call center operate more efficiently, and save them money all at the same time. For more information, visit us at www.getujet.com.
About Kleiner Perkins Caufield & Byers
Kleiner Perkins partners with the brightest entrepreneurs to turn disruptive ideas into world-changing businesses. The firm has helped build and accelerate growth at pioneering companies like Alphabet, Amazon, Flexus Biosciences, Nest, Slack, Snap Inc., and Uber. Kleiner Perkins offers entrepreneurs years of operating experience, puts them at the center -more- of an influential network, and accelerates their companies from success to significance. For more information, visit http://www.kpcb.com and follow us @kpcb.