Former Glassdoor Executive Joins the Next-Generation CCaaS Provider to Help Manage Accelerated Growth and CCaaS Investments
SAN FRANCISCO, CA – October 6, 2020 – UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, today announced Jeff Nichols as its new Chief Financial Officer (CFO). Nichols joins UJET’s executive leadership team where he will oversee UJET’s financial initiatives, strategy, performance, and growth. The announcement comes on the heels of the company’s $55 million Series C funding and rapid growth, having more than doubled to over 150 employees since shelter-in-place went into effect.
Nichols brings more than 15 years of experience and financial expertise having previously served as Senior Vice President and Head of Finance at Glassdoor where he helped the company manage their accelerated growth and $1.2 billion acquisition from Recruit Holdings. Prior to Glassdoor, Nichols held key roles at RPX Corporation, The Walt Disney Corporation, and KPMG.
“As our team grows and the number of contact center professionals on our platform continues to expand, finding a financial executive who could not only help us further solidify and scale our market presence but someone who shares our company values was imperative,” said Anand Janefalkar, Founder & CEO, UJET. “Jeff brings a wealth of experience and a proven track record of leading global financial organizations and teams to his role at UJET. The entire team is excited to see Jeff’s contributions to our vision of bringing modern, transformative change to the contact center and the way businesses and consumers communicate with one another.”
“It’s clear that UJET is bringing a fresh and modern perspective to a rapidly growing industry. They’re focused on investing in amazing people, fostering positive relationships, and creating a great culture,” said Jeff Nichols, Chief Financial Officer, UJET. “It’s an exciting time to be joining UJET and I look forward to helping the company continue to grow.”
UJET has grown by more than 400% over the past 12 months and has recently made significant investments in its go-to-market teams, including sales, marketing, channel, and alliances. The company has also increased its global market and operational presence, building go-to-market, product, and engineering teams across North America, EMEA, APAC, and Latin America. UJET has also been recognized by G2, the world’s leading business solution review platform as an Enterprise Leader in Contact Center Operations with a total of 4.7 out of 5 stars and the highest Customer Satisfaction rating with a score of 97 out of 100.
To learn more about UJET and to request a free, personalized demo, visit https://ujet.co/request-a-demo/
UJET offers the world’s most secure, scalable all-in-one cloud contact center platform, developed specifically to transform customer experiences for the digital economy and smartphone-era. The UJET Mobile SDK enables ultra-modern digital and in-app customer service, with seamless experiences and actionable data across voice, chat, email, and self-service channels. Deep CRM integrations and an amazingly intuitive administration support automated operations and provide consistent customer interactions across sales and support. UJET is trusted by innovative, customer-centric enterprises including Instacart, Turo, Noon Home, and Atom Tickets.
UJET is PCI-DSS, SOC I, II and III, HIPAA, GDPR, FINRA, ISO 27001, ISO 27018, and EU-US Privacy Shield compliant.
Learn more at www.getujet.com.
Head of Communications, UJET