UJET Service Providers

Last Updated: 01 June 2019

UJET, Inc. (“UJET”) operates the Service described in the UJET Privacy Notice and the Website, www.ujet.co, described in the Website Privacy Notice and offered under the Terms of Use located on our Website. We engage third party service providers (in the European Economic Area (EEA) data protection law these are referred to as Processors or Sub-Processors depending on whether we act as a Data Controller or a Data Processor) to provide development, hosting, maintenance, marketing, communications, and other services for us. Our Processors or Sub-Processors may have access to or process personal and other data about you or your End Users solely in order to provide their services to us and in accordance with our instructions. We limit the personal data and other data provided to Processors and Sub-Processors to data necessary for them to provide their services in a manner consistent with our purposes of collection.

We take steps to ensure that such third-party service providers are contractually or legally required to maintain the confidentiality and to comply with the requirements of applicable data protection laws, including the obligation to notify us of any security incident involving personal data such third-party providers process on our behalf. Our Processors, to the extent necessary, are also required to support requests for correction, modification, and deletion of personal data and other requests to support data subject rights. We also require them to impose equivalent requirements on their Sub-Processors.

The Processors listed below provide services on UJET’s behalf for our Service.

Processor – Service Location(s) Functions Performed
Amazon Web Services, Inc. United States Compute, cloud hosting and scaling, storage, relational database and data warehouse services, high throughput and low latency in-memory data stores, synthesized speech
Box United States API and SDK documentation access for customers
Callstats.io European Union,
European Economic Area
Monitoring and management for call and video performance
CloudApp (CloudPlus, Inc.) United States Customer support and troubleshooting
Gainsight, Inc. United States Customer support management
Google Cloud Platform (Google Inc.), GSuite Global Cloud-hosted NoSQL database that stores and syncs data in real-time, customer conferencing,
communication, and document sharing
Loggly (Solarwinds MSP) Global Unified log analysis and log monitoring
Looker Data Sciences, Inc. Global Data analytics and reporting
Microsoft O365 United States Customer communication and document sharing
PubNub Inc. Global Real-time data synchronization
Salesforce.com Global Customer relationship management
Slack Technologies United States Customer communication and document sharing
Stripe, Inc. Global Credit card transaction processing
Telefonica S. A. Argentina, Brazil, Central America*, Chile, Colombia, Ecuador, Germany, Mexico, Peru, Spain, United Kingdom, Uruguay, Venezuela Interactive video, voice and messaging
The Rocket Science Group LLC d/b/a MailChimp United States Service related communications with customers
TokBox Inc. United States, UK, EU, Asia, and other geographic regions Interactive video, voice and messaging
Twilio, Inc. United States and other countries Interactive video, voice and messaging
WhatsApp Inc. United States and other
countries
Customer communication and document sharing
Zendesk, Inc. Asia Pacific, European Union and United States Customer support management
Zoom Video
Communications, Inc.
United States Customer conferencing

*Costa Rica, El Salvador, Guatemala, Nicaragua, Panama

The Processors listed below provide services to UJET for our Website and for direct marketing.

Processor – Website/Direct Marketing Location(s) Functions Performed
Capterra United States Conversion tracking
CCW Digital, a division of IQPC Ireland and United States Marketing lead generation
Contentful Inc Global Content delivery
Cyber M@rketing Services Global Marketing lead generation
G2Crowd United States Marketing lead generation, conversion tracking
GetProspect (FLP Dmytro Shulga) Global Marketing lead contact information
Google LLC Global Traffic analytics, conversion tracking
Groove Labs, Inc. United States Customer relationship management
Hootsuite Inc. Canada, European
Economic Area, United
States
Social media customer relationship management
Hotjar Limited Ireland Usability analytics
HubSpot, Inc. Ireland and United States Marketing and traffic analytics
Information Today, Inc. United Kingdom and United States Marketing lead generation
LinkedIn Corporation Global Conversion tracking
Lusha Systems Inc Global Marketing lead contact information
On24, Inc. United States Service webcast production and hosting, marketing lead generation
Outreach Corporation United States United States
QuickEmailVerification United States Email address validation
Salesforce.com Global Customer relationship management
The Rocket Science Group LLC d/b/a Mailchimp United States Marketing communications
Sendoso United States Marketing lead generation, gifting
TrustArc Inc. Ireland Cookie and tracking technology consent management
Zoom Information, Inc. United States and other countries Marketing lead contact information
Zoom Video Communications, Inc. United States Customer conferencing