White Paper
Optimizing Channels for Customer Support

Customer support is moving away from siloed, channel-focused experiences to seamless and identical customer experiences.

UJET’s latest research illustrates the actions and preferences customers are searching for in a seamless support experience.

Did you know:

  • 72% of respondents thought that texting in real-time with an agent would improve their support experience.
  • 70% of customers believe in-app messaging and chat would enhance their experience with customer support.
  • 67% of respondents want the option to upload and share a photo with an agent so they can visually understand the problem.

Download the white paper today to learn how building a seamless and modern support strategy that embraces new tools and channels can increase customer satisfaction and drive business growth!

Fill out the form to download this white paper today!

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