Successful contact centers are transforming to meet the quickly evolving and ever-changing expectations of today’s mobile-focused customers. Recent studies show that consumer smartphone usage averages 5 hours a day, and app purchases are predicted to hit $139B in 2021.

These consumers demand modern digital-first experiences – no more fragmented, unintelligent, robotic transactions. In this session presented by UJET and Calabrio, we’ll discuss ultra-modern CCaaS 3.0 – where embeddable experiences for the smartphone era empower consumers within the App for a seamless experience.

• One connected journey between the customer and agent, all contained on a single device
• In-app file, photo, and video sharing
• Secure Payments and Security Authentication
• Pre-session Smart Actions gather context before the connection begins
• Accelerate call resolution, Increase CSAT

Watch this session to learn how UJET customers including Instacart shortened resolution time by 30%, The Farmer’s Dog saw a 50% improvement in first call resolution, and Cleanly increased CSAT by 13%.