Resources

Learn about modern contact center solutions, CCaaS 3.0,
and the embeddable experience for digital and mobile natives

Guides & Reports

Aberdeen How to Minimize Cost in Your Contact Center
Report
Aberdeen How to Minimize Cost in Your Contact Center
How to Achieve Maximum Results Through Cloud Technology
Report
Aberdeen Cloud Contact Center Buyer’s Guide
Five Steps to Ensure Business Continuity
Report
COVID-19 Playbook for the Contact Center
Five Critical Dimensions to Assess for Operational Success
Buyer's Guide
Cloud Contact Center Buyers Guide
G2 Contact Center Operations Software Report
Summer 2020
G2 Contact Center Operations Software Report
The State of Customer Experience
2020 Trend Report
The State of Customer Experience

e-Books & White Papers

The Expanding Wallets and Purchasing Influence of Millennials and Gen Z
e-Book
The Expanding Wallets and Purchasing Influence of Millennials and Gen Z
Optimizing Channels for Customer Support
White Paper
Optimizing Channels for Customer Support
How Leading Brands Are Making It Easy - or Not - to Get Real-Time Support
White Paper
How Leading Brands Are Making It Easy - or Not - to Get Real-Time Support

Integration Guides

UJET Integration with Salesforce
Integration Guide
UJET Integration with Salesforce
UJET Integration with Zendesk
Integration Guide
UJET Integration with Zendesk
UJET Integration with Kustomer
Integration Guide
UJET Integration with Kustomer
UJET Integration with Microsoft Dynamics
Integration Guide
UJET Integration with Microsoft Dynamics

Videos & Webinars

UJET and Calabrio webinar - delivering a modern digital-first customer experience.
On-Demand Webinar
UJET & Calabrio: Delivering a Modern Digital-First Customer Experience
Mobile Support in a Work at Home World
On-Demand Webinar
Mobile Support in a Work at Home World
How to Dazzle Your Customers with Remote Customer Support webinar overlay image
On-Demand Webinar
How to Dazzle Your Customers with Remote Customer Support
Protecting Personal Data and the Customer Experience webinar overlay image
On-Demand Webinar
Protecting Personal Data and the Customer Experience
How Millennials and Gen Z Reshaping Customer Experience webinar overlay image
On-Demand Webinar
How Millennials and Gen Z Reshaping Customer Experience
Moving to a Digital Contact Center webinar overlay image
On-Demand Webinar
Moving to a Digital Contact Center

UJET Integrates with Key Customer Service Solutions

Streamline and expedite data sharing between UJET and leading customer relationship management (CRM) systems, workforce management (WFM) solutions, and quality management (QM) tools.

kustomer
oracle
zendesk
afiniti
intradiem
salesforce
acqueon
calabrio
microsoft dynamics
verint