Resources

Learn about modern contact center solutions, CCaaS 3.0,
and the embeddable experience for digital and mobile natives

Guides & Reports

Report
G2 2021 Winter Contact Center Operations Software Report

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Transcend Omnichannel Thinking & Embrace Multiexperience for Improved CX
Report
Gartner: Transcend Omnichannel Thinking & Embrace Multiexperience for Improved CX

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The US Contact Center Decision-Makers’ Guide 2021
Guide
The US Contact Center Decision-Makers’ Guide 2021

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Unified Customer Data for a Unified Customer Experience
Report
Unified Customer Data for a Unified Customer Experience

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Contact Center AI - 2020 Survey Report
Report
Contact Center AI - 2020 Survey Report

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Digital Transformation Roadmap for Contact Centers
Report
Digital Transformation Roadmap for Contact Centers

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The ROI of Unified Customer Insights: Better Data Delivers Better Results
Report
The ROI of Unified Customer Insights: Better Data Delivers Better Results

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The ROI of AI in Modern Contact Centers: Happy Customers, Service Excellence, and Financial Success
Report
The ROI of AI in Modern Contact Centers

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Aberdeen Brief: Remote Work - A Comprehensive Guide on the ‘What?’, ‘Why?’, & ‘How?’
Report
Aberdeen Brief: Remote Work - A Comprehensive Guide on the ‘What?’, ‘Why?’, & ‘How?’

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Five Critical Dimensions to Assess for Operational Success
Buyer's Guide
Cloud Contact Center Buyers Guide

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G2 Contact Center Operations Software Report
Summer 2020
G2 Contact Center Operations Software Report

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The State of Customer Experience
2020 Trend Report
The State of Customer Experience

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e-Books & White Papers

Contact Center and CX Priorities: 2021 Enterprise Survey Results
White Paper
Contact Center and CX Priorities: 2021 Enterprise Survey Results

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Zero-Footprint Contact Center: Will Robots Make Live Agents Obsolete?
White Paper
Zero-Footprint Contact Center: Will Robots Make Live Agents Obsolete?

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Modern CX for Digital and Mobile Natives
e-Book
Modern CX for Digital and Mobile Natives

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Beyond Digital - Customer Care in the Mobile Age
White Paper
Beyond Digital - Customer Care in the Mobile Age

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The Expanding Wallets and Purchasing Influence of Millennials and Gen Z
e-Book
The Expanding Wallets and Purchasing Influence of Millennials and Gen Z

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Optimizing Channels for Customer Support
White Paper
Optimizing Channels for Customer Support

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How Leading Brands Are Making It Easy - or Not - to Get Real-Time Support
White Paper
How Leading Brands Are Making It Easy - or Not - to Get Real-Time Support

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Product Datasheets

Datasheet
UJET Cloud Contact Center Datasheet

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UJET’s Virtual Agent: AI-Powered Conversation CX
Product Datasheet
UJET’s Virtual Agent: AI-Powered Conversation CX

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UJET for Oracle Service Cloud
Product Datasheet
UJET for Oracle Service Cloud

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UJET Integration with Salesforce
Product Datasheet
UJET Integration with Salesforce

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UJET Integration with Zendesk
Product Datasheet
UJET Integration with Zendesk

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UJET Integration with Kustomer
Product Datasheet
UJET Integration with Kustomer

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UJET Integration with Microsoft Dynamics
Product Datasheet
UJET Integration with Microsoft Dynamics

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Videos & Webinars

On Demand Webinar
Contact Center and CX Priorities: 2021 Enterprise Survey Results

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On Demand Webinar
2021 Contact Center Innovations: A Preview

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Cloud Contact Center Solutions Webinar
On Demand Webinar
Cloud Contact Center Solutions Webinar

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UJET and Calabrio webinar - delivering a modern digital-first customer experience.
On Demand Webinar
UJET & Calabrio: Delivering a Modern Digital-First Customer Experience

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Mobile Support in a Work at Home World
On Demand Webinar
Mobile Support in a Work at Home World

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How to Dazzle Your Customers with Remote Customer Support webinar overlay image
On Demand Webinar
How to Dazzle Your Customers with Remote Customer Support

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Protecting Personal Data and the Customer Experience webinar overlay image
On Demand Webinar
Protecting Personal Data and the Customer Experience

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