Resources

Learn about modern contact center solutions, CCaaS 3.0,
and the embeddable experience for digital and mobile natives

Guides & Reports

Report
Contact Center AI - 2020 Survey Report
Digital Transformation Roadmap for Contact Centers
Report
Digital Transformation Roadmap for Contact Centers
The ROI of Unified Customer Insights: Better Data Delivers Better Results
Report
The ROI of Unified Customer Insights: Better Data Delivers Better Results
The ROI of AI in Modern Contact Centers: Happy Customers, Service Excellence, and Financial Success
Report
The ROI of AI in Modern Contact Centers
Aberdeen Brief: Remote Work - A Comprehensive Guide on the ‘What?’, ‘Why?’, & ‘How?’
Report
Aberdeen Brief: Remote Work - A Comprehensive Guide on the ‘What?’, ‘Why?’, & ‘How?’
Five Critical Dimensions to Assess for Operational Success
Buyer's Guide
Cloud Contact Center Buyers Guide
G2 Contact Center Operations Software Report
Summer 2020
G2 Contact Center Operations Software Report
The State of Customer Experience
2020 Trend Report
The State of Customer Experience

e-Books & White Papers

Zero-Footprint Contact Center: Will Robots Make Live Agents Obsolete?
White Paper
Zero-Footprint Contact Center: Will Robots Make Live Agents Obsolete?
Modern CX for Digital and Mobile Natives
e-Book
Modern CX for Digital and Mobile Natives
Beyond Digital - Customer Care in the Mobile Age
White Paper
Beyond Digital - Customer Care in the Mobile Age
The Expanding Wallets and Purchasing Influence of Millennials and Gen Z
e-Book
The Expanding Wallets and Purchasing Influence of Millennials and Gen Z
Optimizing Channels for Customer Support
White Paper
Optimizing Channels for Customer Support
How Leading Brands Are Making It Easy - or Not - to Get Real-Time Support
White Paper
How Leading Brands Are Making It Easy - or Not - to Get Real-Time Support

Product Datasheets

UJET’s Virtual Agent: AI-Powered Conversation CX
Product Datasheet
UJET’s Virtual Agent: AI-Powered Conversation CX
UJET for Oracle Service Cloud
Product Datasheet
UJET for Oracle Service Cloud
UJET Integration with Salesforce
Product Datasheet
UJET Integration with Salesforce
UJET Integration with Zendesk
Product Datasheet
UJET Integration with Zendesk
UJET Integration with Kustomer
Product Datasheet
UJET Integration with Kustomer
UJET Integration with Microsoft Dynamics
Product Datasheet
UJET Integration with Microsoft Dynamics

Videos & Webinars

On Demand Webinar
2021 Contact Center Innovations: A Preview
Cloud Contact Center Solutions Webinar
On Demand Webinar
Cloud Contact Center Solutions Webinar
UJET and Calabrio webinar - delivering a modern digital-first customer experience.
On Demand Webinar
UJET & Calabrio: Delivering a Modern Digital-First Customer Experience
Mobile Support in a Work at Home World
On Demand Webinar
Mobile Support in a Work at Home World
How to Dazzle Your Customers with Remote Customer Support webinar overlay image
On Demand Webinar
How to Dazzle Your Customers with Remote Customer Support
Protecting Personal Data and the Customer Experience webinar overlay image
On Demand Webinar
Protecting Personal Data and the Customer Experience

UJET Integrates with Key Customer Service Solutions

Streamline and expedite data sharing between UJET and leading customer relationship management (CRM) systems, workforce management (WFM) solutions, and quality management (QM) tools.

kustomer
oracle
zendesk
afiniti
intradiem
salesforce
acqueon
calabrio
microsoft dynamics
verint