UJET in the News

News
February 26, 2021
No Jitter
No Jitter Roll: In-App Calling for Salesforce, AI Funding
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News
February 5, 2021
CRM Xchange
UJET Executive Interview
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News
January 27, 2021
Google Cloud
Google Cloud adds UJET to their Google Cloud Contact Center AI (CCAI) Partner Network
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News
January 18, 2021
MarTech Series
Embeddable CX for the Smartphone-Era Consumer
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News
January 12, 2021
Forbes
The Metrics That Are Needed For A Modern Contact Center
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News
January 11, 2021
TalkingHeadz Podcast
TalkingHeadz Podcast with Anand Janefalkar, UJET
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News
January 11, 2021
Built In San Francisco
100 Best Places to Work in the Bay Area in 2021
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News
January 5, 2021
The Modern Customer Podcast with Blake Morgan
How To Modernize Customer Interactions For The Smartphone Era
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News
January 4, 2021
Telecom Reseller Podcast
Podcast: UJET and Telarus for Strategic Global Partnership
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News
January 1, 2021
Thrive Global
Anand Janefalkar of UJET: “Emphasize data security and privacy”
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News
December 24, 2020
MarTech Series
Martech Predictions Series 2021: Top CX Trends and Changes You Should Expect in 2021
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News
December 16, 2020
Forbes
Revamping Your Mobile App? Consider Updating Or Adding These 15 Elements
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News
December 2, 2020
Crunchbase News
How Banking Giant Citi’s VC Arm Invests In Billion-dollar Exits
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News
November 18, 2020
CFO Thought Leader Podcast
Exposing Gross Margin’s Hidden Levers | Jeff Nichols, CFO, UJET
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News
November 17, 2020
No Jitter
Contact Center Modernization: 5 CX Trends for 2021
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News
November 7, 2020
Authority Magazine
Anand Janefalkar of UJET: 5 Ways to Create a Wow! Customer Experience
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News
November 4, 2020
The Org
UJET Hires Jeff Nichols as CFO
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News
October 29, 2020
UC Today
UJET Unveils Next-Gen Virtual Agent Solutions
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News
October 27, 2020
No Jitter
The Broken Promises of ‘Cloud Native Omnichannel’
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News
October 23, 2020
Forbes
How AI Solutions Can Help Contact Centers Succeed in the Pandemic Economy
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News
October 22, 2020
CX Today
UC Trends 2021 – Contact Centre Round Table
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News
October 22, 2020
UC Today
UC Trends 2021 – Contact Center Roundtable
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News
October 16, 2020
Collaboration Toolbox
Modernizing Customer Experience (CX) for a Mobile-First World
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News
October 1, 2020
Channel Partners Online
CCaaS Solutions Provider UJET Appoints Five9, Serenova Vet as Channel Chief
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News
September 21, 2020
UC Today
AI: Its Role in Post-Pandemic CX
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News
September 3, 2020
Forbes
Culture at Scale: How to Maintain Your Company Values As You Grow
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News
August 21, 2020
Built In SF
How These 4 Bay Area SaaS Companies Are Taking Over Enterprise Operations
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News
August 5, 2020
Channel Partners Online
Top 20 CCaaS Providers You Should Know
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News
July 14, 2020
Channel Partners Online
Cloud Contact Center Provider UJET Unveils First Partner Program
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News
July 14, 2020
CRN
CCaaS Provider UJET Debuts First Channel Program: Exclusive
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News
July 7, 2020
KMWorld
KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management
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News
July 2, 2020
Call Centre Helper
New Partnership Can Help You Be A Better Listener
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News
July 1, 2020
UC Today
Contact Centre Security in a Remote World
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News
June 26, 2020
Collaboration Toolbox
UJET to Expand Global CCaaS Footprint with $55M in Series C Funding
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News
June 25, 2020
Collaboration Toolbox
AI & Automation: Two Tools to Rise to Customer Service Challenges
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News
June 24, 2020
Crunchbase News
UJET Lands $55M Series C
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News
June 24, 2020
Built In SF
UJET Raises $55M to Expand Mobile Customer Support Platform
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News
June 24, 2020
VentureBeat
UJET Raises $55 Million to Expand Cloud-Based Customer Support Platform
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News
June 23, 2020
Forbes
Our Current Crisis Shows How Important is is to be Digital-First
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News
June 18, 2020
Total Retail
Creating Great Cross-Channel CX Starts with Mobile
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News
June 15, 2020
Collaboration Toolbox
E-Commerce Firm Gets Support from UJET to Build Boundaryless Workforce
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News
June 10, 2020
Forbes
Building a Mobile-Optimized Site? 15 Tips for Success
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News
May 22, 2020
Forbes
16 Tech Upgrades Businesses Need To Make For A Post-COVID World
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News
May 20, 2020
UC Today
Omni-Channel Analytics – Data Driven CX
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News
May 15, 2020
SalesTechStar
Business Management Tips During Covid-19: A SalesTechStar Q&A With Vasili Triant, Chief Business Officer At UJET
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News
May 13, 2020
KMWorld
Knowledge Management and the Lasting Impact of COVID-19
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News
May 6, 2020
Customer Think
Best Practices for Managing Remote Customer Support Teams
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News
May 5, 2020
Business 2 Community
Keeping Remote Customer Support Teams Focused and Effective
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News
April 16, 2020
Retail IT Insights
Creating Great User Experience Through Customer Support
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News
April 15, 2020
TecHR Series
A Great Customer Experience Starts with Your Employees
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News
April 9, 2020
Continuity Central
Ensuring Security Throughout the Customer Lifecycle
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News
April 7, 2020
Enterprise Times
UJET Connects Up With Salesforce
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News
April 6, 2020
Retail TouchPoints
Study: 72% of Shoppers Say Texting Improves Support Experience, But Retailers Fail To Promote It
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News
April 2, 2020
FinTech Futures
Driving Revenue Through Data Privacy and Compliance
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News
March 31, 2020
Multichannel Merchant
How Digitally-Fueled Customer Support Can Drive E-Commerce Growth
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News
March 26, 2020
Forbes
Diversity Isn’t Just the Right Thing to Do; It’s Also Good Business
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News
March 26, 2020
Customer Service Manager
With a Focus on Customer Convenience, Wag! is the Model for Mobile-First Support
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News
March 19, 2020
Business 2 Community
Ensuring Optimum Customer Experience: Why Automation is the Key
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News
March 18, 2020
Retail Customer Experience
The Time for Cross-Channel Customer Support is Now
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News
March 13, 2020
Dataversity
Creating a Competitive Advantage Through Data Privacy
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News
March 13, 2020
Total Retail
The Future of Customer Support and its Impact on Retail
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News
March 9, 2020
KMWorld
KMWorld 100 Companies That Matter in Knowledge Management 2020
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News
February 25, 2020
Total Retail
Enhance Customer Support to Attract, Keep Influential Customers
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News
February 25, 2020
Smart Meetings
Survey: Consumers Want More Text-Based Support
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News
February 20, 2020
Forbes
How to Make Your Company More Customer Orientated
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News
February 17, 2020
ClickZ
Brands Should Add Text/Message and Have “Identical Support” Across Channels
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News
February 13, 2020
Forbes
$20 Billion Will Be Spent On Valentine’s Day
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News
February 13, 2020
Customer Think
Five Ways to Show Customers the Love
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News
February 12, 2020
MarTech Advisor
70% of Customers Believe In-App Chat Helps to Simplify Customer Experience, Reveals UJET Report
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News
January 29, 2020
Forbes
Leveraging Tech to Improve Customer Experience: 11 Smart Techniques
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News
January 29, 2020
KMWorld
UJET Helps Organizations Secure Customer and User Data with Latest Data Protection and Privacy Certifications
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News
January 29, 2020
SalesTechStar
Salestech Start Interview with Darcey Harrison, Chief Revenue Officer at UJET
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News
January 21, 2020
Digital Journal
Valentine’s Day: Five Ways Businesses Can Show Customers Some Love
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News
January 20, 2020
Business 2 Community
Turning Customer Support into a Post-Holiday Revenue Driver
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News
December 28, 2019
CRM Buyer
5 Transformational Support Trends to Watch in 2020
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News
December 23, 2019
Multichannel Merchant
4 Trends that Will Shape the Future of Customer Experience
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News
December 23, 2019
Retail Touchpoints
Three Reasons to Take Your Contact Center Into the Cloud
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News
December 23, 2019
ValueWalk
Three Customer Experience Trends for 2020 and the Impact on Financial Institutions
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News
December 20, 2019
Retail IT Insights
Retail 2020: A Look At Customer Experience Trends That Will Reshape The Industry
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News
December 5, 2019
Solutions Review
2020: The Year of Experience
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News
December 5, 2019
Forbes
30 Customer Experience Experts: Here’s What to Expect in 2020
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News
December 4, 2019
KMWorld
How smartphones are transforming customer experience
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News
November 21, 2019
MarTech Advisor
The Growing Influence of Millennials and Gen Z and Their Impact on Customer Support
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News
November 20, 2019
Forbes
This Week’s First Round of Dreamforce-Inspired 2020 Customer Support Predictions
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News
November 11, 2019
No Jitter
3 Ways to Transform Your Contact Center Technology Stack
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News
October 23, 2019
Customer Think
The Customer Experience Impact of Millennials and Generation Z
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News
October 21, 2019
Business 2 Community
Turning Customer Support From a Cost Center to a Revenue Driver
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News
October 3, 2019
MarTech Series
TechBytes with Anand Janefalkar, Founder and CEO at UJET
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News
October 1, 2019
Destination CRM
UJET Puts Dia&Co on the Plus Side of the Ledger
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News
September 10, 2019
MarTech Advisor
Enhancing the Customer Experience with Smartphone Automation
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News
September 2, 2019
UC Today
Six Ways Call Recordings Create Better CX
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News
August 27, 2019
Forbes
Debunking Automation Myths in Customer Support
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News
August 20, 2019
Business 2 Community
3 Ways Smartphones are Shaping Customer Support
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News
August 6, 2019
Talk Markets
UJET Interview with CEO Anand Janefalkar
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News
July 31, 2019
Forbes
UJET Aims to Transform Customer Service with $45M from Kleiner, Google, and Others
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News
July 31, 2019
MarTech Advisor
The Customer Experience Has Gone Mobile
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News
July 29, 2019
MarTech Series
Digital Transformation in Contact Centers: Five Steps to Success
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News
June 27, 2019
IT Toolbox
How Technology Has Transformed Customer Service: Q&A with Anand Janefalkar of UJET
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News
June 25, 2019
TechTarget
New Upgrades Added to UJET Customer Service Platform
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News
June 5, 2019
UC Today
Smartphones & Automation: Revolutionizing the Contact Center
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News
May 24, 2019
Forbes
Customer Support: An Essential Part of the Mobile Movement
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News
May 21, 2019
MarTech Series
Marketing’s Role in Transforming the Contact Center
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News
May 14, 2019
Innovation Enterprise
How Smartphones are Revolutionizing Customer Experience
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News
April 15, 2019
UC Today
UJET Introduces Chat, Text, & Feedback Features
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Press Releases

Press Release
February 23, 2021
UJET PRESS RELEASE
UJET Announces Partnership with Google Cloud Contact Center AwI and Integration of Google Cloud Dialogflo CX
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Press Release
February 8, 2021
UJET PRESS RELEASE
Karen Bowman of UJET Recognized as 2021 CRN® Channel Chief
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Press Release
January 12, 2021
UJET PRESS RELEASE
Observe.AI Partners with UJET to Improve CX Quality for the Remote Work Era
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Press Release
January 6, 2021
UJET PRESS RELEASE
UJET CCaaS Cloud Contact Center Now Available on Oracle Cloud Marketplace
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Press Release
December 8, 2020
UJET PRESS RELEASE
UJET Announces Strategic Global Partnership With Telarus
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Press Release
October 13, 2020
UJET PRESS RELEASE
UJET Unveils Next-Generation Virtual Agent for Less Robotic Interactions
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Press Release
October 8, 2020
UJET PRESS RELEASE
UJET Leads G2 Fall 2020 Contact Center Operations Enterprise Report with Highest Customer Satisfaction Ratings and Relationship Index Score
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Press Release
October 6, 2020
UJET PRESS RELEASE
UJET Appoints Jeff Nichols as New Chief Financial Officer Amidst Rapid Growth
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Press Release
September 1, 2020
UJET PRESS RELEASE
Zendesk Marketplace lists UJET’s Ultra-Modern, Enterprise-Grade Contact Center Solution
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Press Release
August 13, 2020
UJET PRESS RELEASE
With a Strategic Partnership and Enhanced Integrations UJET and Kustomer Further Extend their Go-to-Market Relationship
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Press Release
August 4, 2020
UJET PRESS RELEASE
UJET and Acqueon to Help Companies Create Modern and Hyper-Personalized Outbound Campaigns
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Press Release
July 14, 2020
UJET PRESS RELEASE
UJET Launches its Channel Partner Program with PeakView Partnership
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CCaaS
June 30, 2020
UJET PRESS RELEASE
UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions
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Press Release
June 24, 2020
UJET PRESS RELEASE
UJET Raises Another $55 Million to Accelerate Contact Center Transformation
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Press Release
May 27, 2020
UJET PRESS RELEASE
UJET Integrates Identity Management Solutions Okta, OneLogin, and Microsoft ADFS Into its Cloud Contact Center Platform
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Press Release
May 12, 2020
UJET PRESS RELEASE
UJET Powers the World’s Largest Cloud Contact Center, with Over 22,000 Agents, for One of North America’s Largest E-Commerce Companies
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Press Release
April 21, 2020
UJET PRESS RELEASE
UJET Strengthens its Executive Leadership Team with Vasili Triant as Chief Business Officer
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Press Release
April 7, 2020
UJET PRESS RELEASE
UJET Announces Salesforce Sales Cloud Integration
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Press Release
March 3, 2020
UJET PRESS RELEASE
UJET Wins 2020 STEVIE® Award for Sales and Customer Service
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Press Release
February 11, 2020
UJET PRESS RELEASE
UJET Releases New Research with Insights on the New Tools, Technologies, and Channels Shaping Customer Support
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Press Release
January 29, 2020
UJET PRESS RELEASE
UJET Furthers its Commitment to Securing its Customers Through its Latest Data Protection and Privacy Certifications
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Press Release
December 19, 2019
UJET PRESS RELEASE
UJET Recognized as a Leader in Contact Center Operations Software
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Press Release
November 5, 2019
UJET PRESS RELEASE
UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centers
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Press Release
October 8, 2019
UJET PRESS RELEASE
UJET Releases e-Book on How Millennials and Generation Z are Transforming Customer Support
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Press Release
June 25, 2019
UJET PRESS RELEASE
UJET Unveils Enhancements to Customer Support Platform that Expand Fit and Flexibility within the Contact Center Ecosystem
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Press Release
May 29, 2019
UJET PRESS RELEASE
UJET Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner
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Press Release
March 28, 2019
UJET PRESS RELEASE
UJET Receives 2019 Customer Magazine Product of the Year Award
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Press Release
March 27, 2019
UJET PRESS RELEASE
UJET Continues Unparalleled Pace of Innovation with Added Text, Chat, and Feedback Capabilities
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Press Release
February 13, 2019
UJET PRESS RELEASE
Gary E. Barnett, Unified Communications and Contact Center Veteran, Named to UJET’s Board of Directors
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Press Release
January 16, 2019
UJET PRESS RELEASE
UJET Announces Record Year and Exponential Growth of Contact Center Customer Service Platform
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Press Release
December 18, 2018
UJET PRESS RELEASE
UJET Adds Live Multimedia Sharing Over Text Messaging to Improve the Real-Time Customer Support Experience
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Press Release
December 6, 2018
UJET PRESS RELEASE
UJET Named “Hot Vendor” by Aragon Research in Intelligent Contact Center
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Press Release
August 15, 2018
UJET PRESS RELEASE
UJET Adds SMS Texting to its Proprietary Smart Actions, Updates Mobile SDK, and Optimizes Queue Management
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Press Release
March 7, 2018
UJET PRESS RELEASE
UJET Named a Leader in the SaaS 1000
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Press Release
February 13, 2018
UJET PRESS RELEASE
UJET Focuses On Expansion With $25 Million Series B
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Press Release
May 4, 2017
UJET PRESS RELEASE
UJET Comes Out Of Stealth To Bring Joy To Customer Support With A Mobile-First Approach Company Has Raised Over $20M With Latest Funding Round
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