UJET in the News

News
November 18, 2020
CFO Thought Leader Podcast
Exposing Gross Margin’s Hidden Levers | Jeff Nichols, CFO, UJET
News
November 17, 2020
No Jitter
Contact Center Modernization: 5 CX Trends for 2021
News
November 7, 2020
Authority Magazine
Anand Janefalkar of UJET: 5 Ways to Create a Wow! Customer Experience
News
November 4, 2020
The Org
UJET Hires Jeff Nichols as CFO
News
October 29, 2020
UC Today
UJET Unveils Next-Gen Virtual Agent Solutions
News
October 27, 2020
No Jitter
The Broken Promises of ‘Cloud Native Omnichannel’
News
October 23, 2020
Forbes
How AI Solutions Can Help Contact Centers Succeed in the Pandemic Economy
News
October 22, 2020
UC Today
UC Trends 2021 – Contact Center Roundtable
News
October 16, 2020
Collaboration Toolbox
Modernizing Customer Experience (CX) for a Mobile-First World
News
October 1, 2020
Channel Partners Online
CCaaS Solutions Provider UJET Appoints Five9, Serenova Vet as Channel Chief
News
September 21, 2020
UC Today
AI: Its Role in Post-Pandemic CX
News
September 3, 2020
Forbes
Culture at Scale: How to Maintain Your Company Values As You Grow
News
August 21, 2020
Built In SF
How These 4 Bay Area SaaS Companies Are Taking Over Enterprise Operations
News
August 5, 2020
Channel Partners Online
Top 20 CCaaS Providers You Should Know
News
July 14, 2020
Channel Partners Online
Cloud Contact Center Provider UJET Unveils First Partner Program
News
July 14, 2020
CRN
CCaaS Provider UJET Debuts First Channel Program: Exclusive
News
July 7, 2020
KMWorld
KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management
News
July 2, 2020
Call Centre Helper
New Partnership Can Help You Be A Better Listener
News
July 1, 2020
UC Today
Contact Centre Security in a Remote World
News
June 26, 2020
Collaboration Toolbox
UJET to Expand Global CCaaS Footprint with $55M in Series C Funding
News
June 25, 2020
Collaboration Toolbox
AI & Automation: Two Tools to Rise to Customer Service Challenges
News
June 24, 2020
Crunchbase News
UJET Lands $55M Series C
News
June 24, 2020
Built In SF
UJET Raises $55M to Expand Mobile Customer Support Platform
News
June 24, 2020
VentureBeat
UJET Raises $55 Million to Expand Cloud-Based Customer Support Platform
News
June 23, 2020
Forbes
Our Current Crisis Shows How Important is is to be Digital-First
News
June 18, 2020
Total Retail
Creating Great Cross-Channel CX Starts with Mobile
News
June 15, 2020
Collaboration Toolbox
E-Commerce Firm Gets Support from UJET to Build Boundaryless Workforce
News
June 10, 2020
Forbes
Building a Mobile-Optimized Site? 15 Tips for Success
News
May 22, 2020
Forbes
16 Tech Upgrades Businesses Need To Make For A Post-COVID World
News
May 20, 2020
UC Today
Omni-Channel Analytics – Data Driven CX
News
May 15, 2020
SalesTechStar
Business Management Tips During Covid-19: A SalesTechStar Q&A With Vasili Triant, Chief Business Officer At UJET
News
May 13, 2020
KMWorld
Knowledge Management and the Lasting Impact of COVID-19
News
May 6, 2020
Customer Think
Best Practices for Managing Remote Customer Support Teams
News
May 5, 2020
Business 2 Community
Keeping Remote Customer Support Teams Focused and Effective
News
April 16, 2020
Retail IT Insights
Creating Great User Experience Through Customer Support
News
April 15, 2020
TecHR Series
A Great Customer Experience Starts with Your Employees
News
April 9, 2020
Continuity Central
Ensuring Security Throughout the Customer Lifecycle
News
April 7, 2020
Enterprise Times
UJET Connects Up With Salesforce
News
April 6, 2020
Retail TouchPoints
Study: 72% of Shoppers Say Texting Improves Support Experience, But Retailers Fail To Promote It
News
April 2, 2020
FinTech Futures
Driving Revenue Through Data Privacy and Compliance
News
March 31, 2020
Multichannel Merchant
How Digitally-Fueled Customer Support Can Drive E-Commerce Growth
News
March 26, 2020
Forbes
Diversity Isn’t Just the Right Thing to Do; It’s Also Good Business
News
March 26, 2020
Customer Service Manager
With a Focus on Customer Convenience, Wag! is the Model for Mobile-First Support
News
March 19, 2020
Business 2 Community
Ensuring Optimum Customer Experience: Why Automation is the Key
News
March 18, 2020
Retail Customer Experience
The Time for Cross-Channel Customer Support is Now
News
March 13, 2020
Dataversity
Creating a Competitive Advantage Through Data Privacy
News
March 13, 2020
Total Retail
The Future of Customer Support and its Impact on Retail
News
March 9, 2020
KMWorld
KMWorld 100 Companies That Matter in Knowledge Management 2020
News
February 25, 2020
Total Retail
Enhance Customer Support to Attract, Keep Influential Customers
News
February 25, 2020
Smart Meetings
Survey: Consumers Want More Text-Based Support
News
February 20, 2020
Forbes
How to Make Your Company More Customer Orientated
News
February 17, 2020
ClickZ
Brands Should Add Text/Message and Have “Identical Support” Across Channels
News
February 13, 2020
Forbes
$20 Billion Will Be Spent On Valentine’s Day
News
February 13, 2020
Customer Think
Five Ways to Show Customers the Love
News
February 12, 2020
MarTech Advisor
70% of Customers Believe In-App Chat Helps to Simplify Customer Experience, Reveals UJET Report
News
January 29, 2020
Forbes
Leveraging Tech to Improve Customer Experience: 11 Smart Techniques
News
January 29, 2020
KMWorld
UJET Helps Organizations Secure Customer and User Data with Latest Data Protection and Privacy Certifications
News
January 29, 2020
SalesTechStar
Salestech Start Interview with Darcey Harrison, Chief Revenue Officer at UJET
News
January 21, 2020
Digital Journal
Valentine’s Day: Five Ways Businesses Can Show Customers Some Love
News
January 20, 2020
Business 2 Community
Turning Customer Support into a Post-Holiday Revenue Driver
News
December 28, 2019
CRM Buyer
5 Transformational Support Trends to Watch in 2020
News
December 23, 2019
Multichannel Merchant
4 Trends that Will Shape the Future of Customer Experience
News
December 23, 2019
Retail Touchpoints
Three Reasons to Take Your Contact Center Into the Cloud
News
December 23, 2019
ValueWalk
Three Customer Experience Trends for 2020 and the Impact on Financial Institutions
News
December 20, 2019
Retail IT Insights
Retail 2020: A Look At Customer Experience Trends That Will Reshape The Industry
News
December 5, 2019
Solutions Review
2020: The Year of Experience
News
December 5, 2019
Forbes
30 Customer Experience Experts: Here’s What to Expect in 2020
News
December 4, 2019
TechTarget
2020 Customer Support and Experience (CX) Predictions
News
December 4, 2019
KMWorld
How smartphones are transforming customer experience
News
November 21, 2019
MarTech Advisor
The Growing Influence of Millennials and Gen Z and Their Impact on Customer Support
News
November 20, 2019
Forbes
This Week’s First Round of Dreamforce-Inspired 2020 Customer Support Predictions
News
November 11, 2019
No Jitter
3 Ways to Transform Your Contact Center Technology Stack
News
October 23, 2019
Customer Think
The Customer Experience Impact of Millennials and Generation Z
News
October 21, 2019
Business 2 Community
Turning Customer Support From a Cost Center to a Revenue Driver
News
October 3, 2019
MarTech Series
TechBytes with Anand Janefalkar, Founder and CEO at UJET
News
October 1, 2019
Destination CRM
UJET Puts Dia&Co on the Plus Side of the Ledger
News
September 10, 2019
MarTech Advisor
Enhancing the Customer Experience with Smartphone Automation
News
September 2, 2019
UC Today
Six Ways Call Recordings Create Better CX
News
August 27, 2019
Forbes
Debunking Automation Myths in Customer Support
News
August 20, 2019
Business 2 Community
3 Ways Smartphones are Shaping Customer Support
News
August 6, 2019
Talk Markets
UJET Interview with CEO Anand Janefalkar
News
July 31, 2019
Forbes
UJET Aims to Transform Customer Service with $45M from Kleiner, Google, and Others
News
July 31, 2019
MarTech Advisor
The Customer Experience Has Gone Mobile
News
July 29, 2019
MarTech Series
Digital Transformation in Contact Centers: Five Steps to Success
News
June 27, 2019
IT Toolbox
How Technology Has Transformed Customer Service: Q&A with Anand Janefalkar of UJET
News
June 25, 2019
TechTarget
New Upgrades Added to UJET Customer Service Platform
News
June 5, 2019
UC Today
Smartphones & Automation: Revolutionizing the Contact Center
News
May 24, 2019
Forbes
Customer Support: An Essential Part of the Mobile Movement
News
May 21, 2019
MarTech Series
Marketing’s Role in Transforming the Contact Center
News
May 14, 2019
Innovation Enterprise
How Smartphones are Revolutionizing Customer Experience
News
April 15, 2019
UC Today
UJET Introduces Chat, Text, & Feedback Features

Press Releases

Press Release
October 13, 2020
UJET PRESS RELEASE
UJET Unveils Next-Generation Virtual Agent for Less Robotic Interactions
Press Release
October 8, 2020
UJET PRESS RELEASE
UJET Leads G2 Fall 2020 Contact Center Operations Enterprise Report with Highest Customer Satisfaction Ratings and Relationship Index Score
Press Release
October 6, 2020
UJET PRESS RELEASE
UJET Appoints Jeff Nichols as New Chief Financial Officer Amidst Rapid Growth
Press Release
September 1, 2020
UJET PRESS RELEASE
Zendesk Marketplace lists UJET’s Ultra-Modern, Enterprise-Grade Contact Center Solution
Press Release
August 13, 2020
UJET PRESS RELEASE
With a Strategic Partnership and Enhanced Integrations UJET and Kustomer Further Extend their Go-to-Market Relationship
Press Release
August 4, 2020
UJET PRESS RELEASE
UJET and Acqueon to Help Companies Create Modern and Hyper-Personalized Outbound Campaigns
Press Release
July 14, 2020
UJET PRESS RELEASE
UJET Launches its Channel Partner Program with PeakView Partnership
CCaaS
June 30, 2020
UJET PRESS RELEASE
UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions
Press Release
June 24, 2020
UJET PRESS RELEASE
UJET Raises Another $55 Million to Accelerate Contact Center Transformation
Press Release
May 27, 2020
UJET PRESS RELEASE
UJET Integrates Identity Management Solutions Okta, OneLogin, and Microsoft ADFS Into its Cloud Contact Center Platform
Press Release
May 12, 2020
UJET PRESS RELEASE
UJET Powers the World’s Largest Cloud Contact Center, with Over 22,000 Agents, for One of North America’s Largest E-Commerce Companies
Press Release
April 21, 2020
UJET PRESS RELEASE
UJET Strengthens its Executive Leadership Team with Vasili Triant as Chief Business Officer
Press Release
April 7, 2020
UJET PRESS RELEASE
UJET Announces Salesforce Sales Cloud Integration
Press Release
March 3, 2020
UJET PRESS RELEASE
UJET Wins 2020 STEVIE® Award for Sales and Customer Service
Press Release
February 11, 2020
UJET PRESS RELEASE
UJET Releases New Research with Insights on the New Tools, Technologies, and Channels Shaping Customer Support
Press Release
January 29, 2020
UJET PRESS RELEASE
UJET Furthers its Commitment to Securing its Customers Through its Latest Data Protection and Privacy Certifications
Press Release
December 19, 2019
UJET PRESS RELEASE
UJET Recognized as a Leader in Contact Center Operations Software
Press Release
November 5, 2019
UJET PRESS RELEASE
UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centers
Press Release
October 8, 2019
UJET PRESS RELEASE
UJET Releases e-Book on How Millennials and Generation Z are Transforming Customer Support
Press Release
June 25, 2019
UJET PRESS RELEASE
UJET Unveils Enhancements to Customer Support Platform that Expand Fit and Flexibility within the Contact Center Ecosystem
Press Release
May 29, 2019
UJET PRESS RELEASE
UJET Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner
Press Release
March 28, 2019
UJET PRESS RELEASE
UJET Receives 2019 Customer Magazine Product of the Year Award
Press Release
March 27, 2019
UJET PRESS RELEASE
UJET Continues Unparalleled Pace of Innovation with Added Text, Chat, and Feedback Capabilities
Press Release
February 13, 2019
UJET PRESS RELEASE
Gary E. Barnett, Unified Communications and Contact Center Veteran, Named to UJET’s Board of Directors
Press Release
January 16, 2019
UJET PRESS RELEASE
UJET Announces Record Year and Exponential Growth of Contact Center Customer Service Platform
Press Release
December 18, 2018
UJET PRESS RELEASE
UJET Adds Live Multimedia Sharing Over Text Messaging to Improve the Real-Time Customer Support Experience
Press Release
December 6, 2018
UJET PRESS RELEASE
UJET Named “Hot Vendor” by Aragon Research in Intelligent Contact Center
Press Release
August 15, 2018
UJET PRESS RELEASE
UJET Adds SMS Texting to its Proprietary Smart Actions, Updates Mobile SDK, and Optimizes Queue Management
Press Release
March 7, 2018
UJET PRESS RELEASE
UJET Named a Leader in the SaaS 1000
Press Release
February 13, 2018
UJET PRESS RELEASE
UJET Focuses On Expansion With $25 Million Series B
Press Release
May 4, 2017
UJET PRESS RELEASE
UJET Comes Out Of Stealth To Bring Joy To Customer Support With A Mobile-First Approach Company Has Raised Over $20M With Latest Funding Round

Media Inquiries