AI: Its Role in Post-Pandemic CX

Culture at Scale: How to Maintain Your Company Values As You Grow

How These 4 Bay Area SaaS Companies Are Taking Over Enterprise Operations

Top 20 CCaaS Providers You Should Know

Cloud Contact Center Provider UJET Unveils First Partner Program

CCaaS Provider UJET Debuts First Channel Program: Exclusive

KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management

New Partnership Can Help You Be A Better Listener

Contact Centre Security in a Remote World

UJET to Expand Global CCaaS Footprint with $55M in Series C Funding

AI & Automation: Two Tools to Rise to Customer Service Challenges

UJET Lands $55M Series C

UJET Raises $55M to Expand Mobile Customer Support Platform

UJET Raises $55 Million to Expand Cloud-Based Customer Support Platform

Our Current Crisis Shows How Important is is to be Digital-First

Creating Great Cross-Channel CX Starts with Mobile

E-Commerce Firm Gets Support from UJET to Build Boundaryless Workforce

Building a Mobile-Optimized Site? 15 Tips for Success

16 Tech Upgrades Businesses Need To Make For A Post-COVID World

Omni-Channel Analytics – Data Driven CX

Business Management Tips During Covid-19: A SalesTechStar Q&A With Vasili Triant, Chief Business Officer At UJET

Knowledge Management and the Lasting Impact of COVID-19

Best Practices for Managing Remote Customer Support Teams

Keeping Remote Customer Support Teams Focused and Effective

Creating Great User Experience Through Customer Support

A Great Customer Experience Starts with Your Employees

Ensuring Security Throughout the Customer Lifecycle

UJET Connects Up With Salesforce

Study: 72% of Shoppers Say Texting Improves Support Experience, But Retailers Fail To Promote It

Driving Revenue Through Data Privacy and Compliance

How Digitally-Fueled Customer Support Can Drive E-Commerce Growth

Diversity Isn’t Just the Right Thing to Do; It’s Also Good Business

With a Focus on Customer Convenience, Wag! is the Model for Mobile-First Support

Ensuring Optimum Customer Experience: Why Automation is the Key

The Time for Cross-Channel Customer Support is Now

Creating a Competitive Advantage Through Data Privacy

The Future of Customer Support and its Impact on Retail

KMWorld 100 Companies That Matter in Knowledge Management 2020

Enhance Customer Support to Attract, Keep Influential Customers

Survey: Consumers Want More Text-Based Support

How to Make Your Company More Customer Orientated

Brands Should Add Text/Message and Have “Identical Support” Across Channels

$20 Billion Will Be Spent On Valentine’s Day

Five Ways to Show Customers the Love

70% of Customers Believe In-App Chat Helps to Simplify Customer Experience, Reveals UJET Report

Leveraging Tech to Improve Customer Experience: 11 Smart Techniques

UJET Helps Organizations Secure Customer and User Data with Latest Data Protection and Privacy Certifications

Salestech Start Interview with Darcey Harrison, Chief Revenue Officer at UJET

Valentine’s Day: Five Ways Businesses Can Show Customers Some Love

Turning Customer Support into a Post-Holiday Revenue Driver

5 Transformational Support Trends to Watch in 2020

4 Trends that Will Shape the Future of Customer Experience

Three Reasons to Take Your Contact Center Into the Cloud

Three Customer Experience Trends for 2020 and the Impact on Financial Institutions

Retail 2020: A Look At Customer Experience Trends That Will Reshape The Industry

2020: The Year of Experience

30 Customer Experience Experts: Here’s What to Expect in 2020

2020 Customer Support and Experience (CX) Predictions

How smartphones are transforming customer experience

The Growing Influence of Millennials and Gen Z and Their Impact on Customer Support

This Week’s First Round of Dreamforce-Inspired 2020 Customer Support Predictions

3 Ways to Transform Your Contact Center Technology Stack

The Customer Experience Impact of Millennials and Generation Z

Turning Customer Support From a Cost Center to a Revenue Driver

TechBytes with Anand Janefalkar, Founder and CEO at UJET

UJET Puts Dia&Co on the Plus Side of the Ledger

Enhancing the Customer Experience with Smartphone Automation

Six Ways Call Recordings Create Better CX

Debunking Automation Myths in Customer Support

3 Ways Smartphones are Shaping Customer Support

UJET Interview with CEO Anand Janefalkar

UJET Aims to Transform Customer Service with $45M from Kleiner, Google, and Others

The Customer Experience Has Gone Mobile

Digital Transformation in Contact Centers: Five Steps to Success

How Technology Has Transformed Customer Service: Q&A with Anand Janefalkar of UJET

New Upgrades Added to UJET Customer Service Platform

Smartphones & Automation: Revolutionizing the Contact Center

Customer Support: An Essential Part of the Mobile Movement

Marketing’s Role in Transforming the Contact Center

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UJET Introduces Chat, Text, & Feedback Features

Zendesk Marketplace lists UJET’s Ultra-Modern, Enterprise-Grade Contact Center Solution

With a Strategic Partnership and Enhanced Integrations UJET and Kustomer Further Extend their Go-to-Market Relationship

UJET and Acqueon to Help Companies Create Modern and Hyper-Personalized Outbound Campaigns

UJET Launches its Channel Partner Program with PeakView Partnership

UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions

UJET Raises Another $55 Million to Accelerate Contact Center Transformation

UJET Integrates Identity Management Solutions Okta, OneLogin, and Microsoft ADFS Into its Cloud Contact Center Platform

UJET Powers the World’s Largest Cloud Contact Center, with Over 22,000 Agents, for One of North America’s Largest E-Commerce Companies

UJET Strengthens its Executive Leadership Team with Vasili Triant as Chief Business Officer

UJET Announces Salesforce Sales Cloud Integration

UJET Wins 2020 STEVIE® Award for Sales and Customer Service

UJET Releases New Research with Insights on the New Tools, Technologies, and Channels Shaping Customer Support

UJET Furthers its Commitment to Securing its Customers Through its Latest Data Protection and Privacy Certifications

UJET Recognized as a Leader in Contact Center Operations Software

UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centers

UJET Releases e-Book on How Millennials and Generation Z are Transforming Customer Support

UJET Unveils Enhancements to Customer Support Platform that Expand Fit and Flexibility within the Contact Center Ecosystem

UJET Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner

UJET Receives 2019 Customer Magazine Product of the Year Award

UJET Continues Unparalleled Pace of Innovation with Added Text, Chat, and Feedback Capabilities

Gary E. Barnett, Unified Communications and Contact Center Veteran, Named to UJET’s Board of Directors

UJET Announces Record Year and Exponential Growth of Contact Center Customer Service Platform

UJET Adds Live Multimedia Sharing Over Text Messaging to Improve the Real-Time Customer Support Experience

UJET Named “Hot Vendor” by Aragon Research in Intelligent Contact Center

UJET Adds SMS Texting to its Proprietary Smart Actions, Updates Mobile SDK, and Optimizes Queue Management

UJET Named a Leader in the SaaS 1000

UJET Focuses On Expansion With $25 Million Series B

UJET Comes Out Of Stealth To Bring Joy To Customer Support With A Mobile-First Approach Company Has Raised Over $20M With Latest Funding Round