Unlike other contact center platforms that require extensive field mapping, translation, and data reconciliation, UJET is purpose-built for the CRM – it reads and writes all customer data directly to and from Oracle Service Cloud.
Designed to complement the CRM by federating all customer data in real time, UJET natively embeds intelligent queuing, routing, and reporting into the Oracle Service Cloud experience, creating a supercharged customer engagement hub and single source of truth for all customer data.
UJET for Oracle Service Cloud increases agent productivity through automation and
enables more personalized customer interactions through data and insights.
Download the product datasheet to learn more.