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Learn how Kustomer’s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors.
Unify communication channels, like messaging and mobile support, into a single cloud-native, web browser experience to enable an entire support organization to work from anywhere.
UJET Integration with Kustomer
End-User Info Lookup Flexibility: Determine the field to lookup consumer information. Use more than ANI phone numbers, including UUID, emails, and other preferred options.
UJET Direct Access Points: Intelligently route consumer segments, like VIPs, to specific IVR touchpoints. Update and customize routing rules in real-time and reflect changes instantly.
Easy-to-Use Platform: Agent Adapter simplifies workflows with all info in a single tab, all interactions stored in CRM tickets, standard and custom surveys, and extensive admin customization options.