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Customer Experience
How Chewy Built a $3 Billion Business Based on Customer Experience
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4
min read
Customer Experience
Making Your Customers Happy in 2018
3
min read
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Anand Janefalkar
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Contact Center
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Customer Experience
11 Contact Center Metrics You Need to Be Tracking
6
min read
|
Mike Dupuy
Customer Experience
4 Parts of a Winning Customer Engagement Strategy
5
min read
|
Mariel Kudić
Customer Experience
How to Keep Your Customers Coming Back
5
min read
|
Mike Dupuy
AI
The Customer Support Equation: Finding the Balance Between Humans and Bots
3
min read
|
Anand Janefalkar
Customer Experience
Looking Into the Customer Support Crystal Ball: 6 Predictions for 2018
3
min read
|
Anand Janefalkar
Security
Ensuring Data Security In Customer Support Programs
3
min read
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Eli Chen
Customer Experience
Combating Customer Support Complaints
4
min read
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Rosalee MacKinnon
AI
AI and Bots in Customer Support
2
min read
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Anand Janefalkar
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